Application Benchmarking of Siebel System for a Leading US-based CDN & Cloud Service Provider

A leading CDN provider experienced persistent performance issues with their Siebel CRM system, even after upgrading to the latest version.

Challenges:

• Identifying and resolving performance bottlenecks in a complex, geographically distributed environment.
• Meeting strict SLAs for response times and resource utilization.

Our Services Impact:

• 30% improvement in response times through database optimizations.
• Optimized performance across four global locations.
• All transactions met SLAs while maintaining efficient resource utilization.