Performance Testing of MS Dynamics CRM for Leading Indian Diagnostics Chain

A leading diagnostics chain in India was preparing to deploy Microsoft Dynamics CRM nationwide. To ensure the system’s reliability and performance, they needed comprehensive testing.

Challenges included:

• Capturing complete communication data from the CRM system.
• Simulating real-world usage scenarios across their diverse network.
• Identifying and resolving performance bottlenecks.

Our Solution Impact:

• Rigorous load testing and tuning were conducted.
• Achieved 30% improvement in system responsiveness.
• Prevented performance issues.
• Ensured a smooth and successful nationwide CRM rollout.
• Enhanced customer relationships and operational efficiency.