Revamping Civic Engagement: How Automation Transformed US Government Operations
A leading technology company developing CRM solutions for US government agencies experienced rapid growth, facing challenges in scaling their QA processes. These challenges included:
- Rapidly evolving user needs and diverse agency requirements demanded constant adaptation.
- Strict budgets and timelines necessitated cost-effective and efficient QA solutions.
- Complex integrations with existing government systems required careful testing.
To address these challenges, the company focused on:
- Reusability of assets: Achieving 60-70% reusability significantly reduced maintenance costs and accelerated development.
- Streamlined testing: Reducing testing time from 3 weeks to 1 day significantly improved efficiency and time-to-market.
These improvements resulted in substantial cost savings, with a single reusable asset estimated to save over $100,000 across multiple implementations.
